IT Helpdesk Engineer_010e
公司: 西门子行业应用服务 (SIS)
Requirements
Goals/Mission:
- Working on helpdesk & Monitor call centre performance
- Providing 1st level & 2nd level support service
- Internal Knowledge database maintenance and organize regular technical share meetings
Tasks:
- Helpdesk Call Agent
- Pick up end user call, provide service consultation and technical consultation within standard time
- Give explanations for users on IT policy and Information Security policy
- SAP first level support
- Fixing and troubleshooting the problem of computer and network to end users on the client
- IT Support to the end user by on- line and on- site
- Consulting and training simplify for PC end users
- Project implementation & Coordinator
- Regular incident analysis & call centre reporting
- Internal knowledge database maintenance
- Perform other assigned tasks, not specifically mentioned in the Responsibilities:
- Ensure continuity of work in case of absence
- Be cooperative and hard- working
Education:
- BS Major in Computer Science/Information Management
- Job Language:EN
Knowledge/Languages:
- Good in speaking and writting English
Experience:
- Above 2 years Working experience in customer service department
- Professional experience for customer- oriented IT Services and IT support
- Good technology experience in skillfully operating and troubleshooting for the relevant Software and Hardware of computer and network e.g.
Windows NT & 98 & Windows2000 & WinXP, Remote dial- up (Modem) and information security
- Deeply understand Windows OS, Dial- up Network, Network protocol, E- mail System of Microsoft
- Good skills of communicated with the customer and good teamwork
- To participate confidently presentations and discussions with customer in English
Capabilities:
- Strong sense of responsibility
- Be good at communication Professional Phone Manner
- Excellent written communication and documentations skills
- Good sense of flow processing
- Be willing to cooperate with others colleague and team
Company Profile
Siemens Shanghai Medical Equipment Ltd., was established in July 1992 with an investment of more than 13 million US$.
Originally started as a joint venture, Siemens Shanghai Medical Equipment Ltd. was officially announced as wholly owned foreign enterprise since March 2005 by Siemens AG. SSME is specialized in the full line business of sourcing, manufacture, development, and support for Computer Tomography systems, X-ray systems as well as other medical equipments
SSME is not only an extended manufacturing base of Siemens Medical Solutions to serve domestic and global market, but also, and more importantly, serve as a R&D center for further product developments.
Consistent with Siemens' global principles, SSME controls the performance of its processes and products entirely according to international and Chinese quality standard in order to deliver more value to our customers. Products of the company are recognized for their superior quality equal to those made in Germany.
SSME is set to become the world-class solution center in China for worldwide distribution of Siemens medical products.
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